Toputure's Price Match and Price Guarantee
What qualifies?
At Toputure, we offer a Price Match Guarantee to ensure you always get the best value when shopping on our official website. If you find the same product at a lower price from an eligible retailer within 60 days of your purchase, simply contact our customer service team with valid proof, and we’ll refund you the difference.
- Applies to the same product, same model and specs purchased from the Toputure official website(Toputure.com).
- The item for price matching must come from a qualifying website or platform, the compared price must include shipping, and the product must not appear on the exclusions list.
- The request must be submitted within 60 days of the original purchase date.
How to Request a Price Match?
Step 1: Find a Better Price
Identify the eligible, lower-priced product you wish to price match on Toputure.com or a qualifying retailer's website.
Step 2: Apply for Price Match
Provide us the active link showing theexact matching low-priced item, thescreenshot of the product page displaying the lower price, and your location to help@toputure.com.
Step 3: Get Your Refund
We will take 1-3 working days to walkyou through the process. Once validated,we'll complete your purchase.
What Toputure.com Won't Match？
- Corporate (B2B) prices and quotes; Commercial quantities and pricing (e.g., a reduced price not available to the public);
- Out-of-stock, pre-sale, or discontinued items;
- Overseas models & color variations that are not available locally (e.g., from parallel importers and grey market distributors);
- Commercial quantities and pricing (e.g., a reduced price not available to the public);
- Prices where an item is part of a package or bundle;
- Pricing errors that are lower as a result of an error by the retailer (e.g., technical issues, misquoted prices);
- Cashback, credit card/payment method rebates, and coupon offers (e.g., cashback or reduced price requiring a coupon or electronic codewords);
- Stock liquidations (i.e., clearance products or goods sold by a business placed into receivership);
- Affiliate promotions that are promoted on behalf of a retailer;
- Flash sales lasting less than 12 hours and “doorbuster” sales;
- Marketplace sellers and drop shippers;
- Interest-Free and Finance offers where the payment method is part of the condition of a price;
- Offers and promotions where loyalty points may make up a component of the payment;
- Products sold by non-authorized distributors;
GET IN TOUCH
Need Help? We're always here for you. Questions about fitness equipment or your order? Got a great idea? We’re all ears! Email: help@toputure.com Service Hours: Mon–Fri | 9 AM–7 PM (CT) Outside of business hours? No worries — just fill out the contact form and we’ll get back to you as soon as possible.
FAQ
Is my order eligible for the 60-Day Price Guarantee?
Is my order eligible for the 60-Day Price Guarantee?
Our price match program applies to purchases made on Toputure.com. If you find a lower price on the same product, model, and specs — from Toputure.com or another qualifying retailer — within 60 days of your purchase, we'll refund you the price difference.
What counts as a "qualifying" lower price?
What counts as a "qualifying" lower price?
The lower price must be from a qualifying retailer or platform, include shipping in the comparison, and the product must not fall under our exclusions list (see above). Prices from unauthorized distributors, marketplace sellers, or drop shippers don't qualify.
What products or situations are excluded from price matching?
What products or situations are excluded from price matching?
A few common ones: out-of-stock, pre-sale, or discontinued items; items that are part of a bundle or package deal; flash sales or "doorbuster" deals lasting under 12 hours; prices affected by coupons, cashback, or loyalty points; and pricing errors caused by a retailer's mistake. See the full exclusions list on this page for details.
How do I request a price match?
How do I request a price match?
Email help@toputure.com with an active link to the lower-priced listing, a screenshot of the product page showing that price, and your location. Our team will review your request and walk you through the process within 1–3 business days.
Does the 60-day window start from my order date or delivery date?
Does the 60-day window start from my order date or delivery date?
From your original purchase date, not the delivery date.
Is this price match guarantee only available on Toputure.com?
Is this price match guarantee only available on Toputure.com?
The guarantee itself only applies to purchases made directly on Toputure.com — but the lower price you're matching against can come from Toputure.com or another qualifying retailer, as long as it meets the eligibility criteria above.
Who do I contact if I have questions about my price match request?
Who do I contact if I have questions about my price match request?
Email help@toputure.com — our support team is available Monday–Friday, 9 AM–7 PM (CT), and will get back to you as soon as possible outside those hours too.
