Error Code Guide
TP1/TP2/TP3/TP5/TP6
Product error codes and corresponding solutions.
Error code: E01
Error code: E01
1. Please check if the wiring and terminals next to the column are loose, detached, or broken;
2. If step 1 is not working, replace the lower control board.
Error code: E02
Error code: E02
1. Check if the motor's power cable (the black and red wire plugged into the M+ and M- terminals of the lower control board) is properly connected.
2. Replace the lower control board.
Error code: E03
Error code: E03
1. Please verify whether the load exceeds the treadmill's maximum capacity;
2. If step 1 does not resolve the issue, contact us with a detailed description of the problem, and we will arrange for a replacement control unit to be sent to you.
Error code: E04
Error code: E04
1.Please confirm whether the machine is overloaded or has exceeded its load-bearing capacity.
2.If point 1 is not applicable/feasible, please re-send the control unit.
Error code: E05
Error code: E05
- Please confirm whether the load is excessive or exceeds the machine's rated capacity.
- Please remove the motor's upper cover and check if the motor is blocked by any foreign objects.
- If step 2 proves ineffective, please reissue the control command.
Error code: E06
Error code: E06
1. Please check whether the power supply line is functioning properly. You may try connecting another electrical appliance to test it.
2. If step 1 does not resolve the issue, it indicates a fault in the lower control unit, and a replacement control unit needs to be dispatched.
Error code: E07/---
Error code: E07/---
1. Please check whether the safety switch is placed in the designated position.
2. If the safety lock cannot be activated in the normal manner (where the safety lock contacts the lock core through a plastic component), it will be necessary to disassemble the instrument panel and allow the safety lock to directly contact the lock core.
3. If normal function is restored at this point, it indicates an issue with the safety lock (which fails to sense the lock core through the plastic component) and the safety lock needs to be replaced. If normal function is not restored, then the issue lies with the lock core, and the mainboard of the upper instrument panel needs to be replaced.
TP4
TP4 error codes and corresponding solutions.
Error code: E01
Error code: E01
1. Please check if the communication cable between the lower control unit and the lower instrument panel motherboard is properly connected. Inspect for any signs of breakage and try re-plugging it to eliminate connection issues.
2. If step 1 fails to resolve the problem, please issue a replacement lower control unit.
Error code: E02
Error code: E02
1. Please check whether the motor connection cables are properly connected (reference image provided below).
2. If step 1 proves ineffective, please contact us to explain the situation, and we will arrange for a replacement lower control unit to be dispatched to you.
Error code: E05
Error code: E05
1. Please confirm whether the maximum load capacity of the treadmill has been exceeded.
2. If step 1 does not resolve the issue, please contact us to explain the situation, and we will arrange for a replacement lower control unit to be dispatched to you.
Error code: E07
Error code: E07
1. If the safety lock cannot be activated through the normal operation (where the safety lock contacts the lock core via a plastic component), it is necessary to disassemble the instrument panel and allow the safety lock to directly contact the lock core, as shown in Figure 1.
2. If normal functionality is restored at this point, it indicates an issue with the safety lock (inability to sense the lock core through the plastic component), and the safety lock needs to be replaced. If normal functionality is not restored, the problem lies with the lock core, and the mainboard of the upper instrument panel needs to be replaced.
Error code: E08
Error code: E08
1. Check whether the communication cable terminals between the upper instrument panel mainboard and the lower instrument panel mainboard are properly connected. Re-plug the communication cable to ensure a secure connection.
2. If step 1 fails to resolve the issue, it indicates damage to the lower control unit. Please contact us to explain the situation, and we will arrange for a replacement mainboard to be dispatched to you.
TP7
TP7 error codes and corresponding solutions.
Error code: E02
Error code: E02
1. Please check if the connection wires are disconnected or loose. If so, please re-secure the main motor connection wires.
2. The motor may be open-circuited and damaged. Please replace the motor.
3. The controller may be open-circuited and damaged. Please replace the controller.
Error code: E03
Error code: E03
1. The treadmill load exceeds the motor's rated operating current. It is recommended to keep the load within the motor's rated operating current range and not exceed the maximum load.
2. There is a problem with the treadmill and motor assembly structure, causing motor resistance or blockage. Please open the motor cover and check if the motor is obstructed by foreign objects.
3. The lower control current limiting system is faulty and needs to be replaced.
Error code: E05
Error code: E05
1. The controller is damaged and the lower controller of the treadmill needs to be replaced.
2. If replacing the controller is ineffective, it indicates that the user's mains voltage is unstable, causing high voltage spikes; an external filter and voltage regulator needs to be added.
Error code: E06
Error code: E06
1. The upper and lower control main connection cable interface is loose; please reinforce the connection interface.
2. The upper and lower control main connection cable is damaged; replace the upper and lower control main connection cable.
3. The electronic watch is damaged; replace the electronic watch.
4. The controller is damaged; replace the controller.
Error code: E07/---
Error code: E07/---
1. The red Gaussian magnet has fallen off; reposition the magnet.
2. The upper gauge is faulty; replace the upper gauge.
Error code: E0C
Error code: E0C
Power transistor short-circuited, controller damaged; replace controller.
TP8
TP8 error codes and corresponding solutions.
Error code: E01
Error code: E01
A communication failure has occurred between the electronic watch and the controller, preventing the controller from sending information to the electronic watch.
1. Check if the connectors on the wires connecting the electronic watch to the controller are loose, if the wires are damaged, and if the wires are compatible.
2. The controller may be faulty; inspect and replace it.
Error code: E02
Error code: E02
Overvoltage (brushless or inverter malfunction); please check if the input power supply voltage exceeds the machine's rated input voltage.
Error code: E03
Error code: E03
Low voltage
1. Disconnect the power and then reconnect it.
2. Check if the input power voltage is normal.
3. Check if the power socket plug connection is loose.
Error code: E04
Error code: E04
Phase loss (brushless motor or inverter malfunction)
WZ: No motor running signal received for 4 seconds
1. Check if the motor connection is secure; reconnect the motor connection.
2. Replace the brushless motor.
3. Replace the controller.
Error code: E05/E06
Error code: E05/E06
Controller current ADC abnormal; replace controller.
Error code: E08
Error code: E08
The three-phase current deviation is greater than the set value; replace the controller.
Error code: E11
Error code: E11
The software overload detection indicates that the motor is drawing excessive current, exceeding the rated current.
1. Possible cause: Overloading the rated load, causing excessive current, triggering system self-protection. A restart should resolve the issue.
2. A part of the treadmill may be stuck, preventing the motor from turning. This overload causes excessive current, triggering system self-protection. Adjust the treadmill and restart, or add lubricating oil.
3. Check the motor for excessive current noise or a burning smell. Replace the motor if necessary.
4. Replace the controller.
Error code: E14
Error code: E14
Disconnect the power and wait 30 minutes before running again. The controller or motor may be overheating.
Error code: E30/E40
Error code: E30/E40
Other unknown errors.
Error code: E13
Error code: E13
Hall sensor error
1. Check if the connection between the brushless motor Hall sensor and the controller is secure.
2. Replace the brushless motor.
3. Replace the controller.
Error code: E15
Error code: E15
Controller hardware overcurrent
1. Possible cause: Exceeding the rated load, resulting in excessive current. The system will automatically protect itself; a restart should resolve the issue.
2. Replace the controller.
Error code: E17
Error code: E17
The Hall signal error is too large or the Hall signal is abnormal. Replace the brushless motor.
The electronic display is malfunctioning
The electronic display is malfunctioning
The electronic display is malfunctioning, indicating a communication failure between the upper and lower displays.
1. Check if the connection cable between the upper and lower display panels is secure.
2. If step 1 fails, the upper and lower displays are likely damaged and require replacement mainboards.
3. Replace the controller.
The electronic watch is displaying an error message: "Electronic watch initialization parameters failed."
The electronic watch is displaying an error message: "Electronic watch initialization parameters failed."
The electronic watch is displaying an error message: "Electronic watch initialization parameters failed."
1. Disconnect the power for 2 minutes and then reconnect it.
2. Replace the electronic watch.
