Error Code Guide
TP1/TP2/TP3/TP5/TP6
Product error codes and corresponding solutions.
Error code: E01
Error code: E01
1. Please check if the wiring and terminals next to the column are loose, detached, or broken;
2. If step 1 is not working, replace the lower control board.
Error code: E02
Error code: E02
1. Check if the motor's power cable (the black and red wire plugged into the M+ and M- terminals of the lower control board) is properly connected.
2. Replace the lower control board.
Error code: E03
Error code: E03
1. Please verify whether the load exceeds the treadmill's maximum capacity;
2. If step 1 does not resolve the issue, contact us with a detailed description of the problem, and we will arrange for a replacement control unit to be sent to you.
Error code: E04
Error code: E04
1.Please confirm whether the machine is overloaded or has exceeded its load-bearing capacity.
2.If point 1 is not applicable/feasible, please re-send the control unit.
Error code: E05
Error code: E05
- Please confirm whether the load is excessive or exceeds the machine's rated capacity.
- Please remove the motor's upper cover and check if the motor is blocked by any foreign objects.
- If step 2 proves ineffective, please reissue the control command.
Error code: E06
Error code: E06
1. Please check whether the power supply line is functioning properly. You may try connecting another electrical appliance to test it.
2. If step 1 does not resolve the issue, it indicates a fault in the lower control unit, and a replacement control unit needs to be dispatched.
Error code: E07/---
Error code: E07/---
1. Please check whether the safety switch is placed in the designated position.
2. If the safety lock cannot be activated in the normal manner (where the safety lock contacts the lock core through a plastic component), it will be necessary to disassemble the instrument panel and allow the safety lock to directly contact the lock core.
3. If normal function is restored at this point, it indicates an issue with the safety lock (which fails to sense the lock core through the plastic component) and the safety lock needs to be replaced. If normal function is not restored, then the issue lies with the lock core, and the mainboard of the upper instrument panel needs to be replaced.
TP4
TP4 error codes and corresponding solutions.
Error code: E01
Error code: E01
1. Please check if the communication cable between the lower control unit and the lower instrument panel motherboard is properly connected. Inspect for any signs of breakage and try re-plugging it to eliminate connection issues.
2. If step 1 fails to resolve the problem, please issue a replacement lower control unit.
Error code: E02
Error code: E02
1. Please check whether the motor connection cables are properly connected (reference image provided below).
2. If step 1 proves ineffective, please contact us to explain the situation, and we will arrange for a replacement lower control unit to be dispatched to you.
Error code: E05
Error code: E05
1. Please confirm whether the maximum load capacity of the treadmill has been exceeded.
2. If step 1 does not resolve the issue, please contact us to explain the situation, and we will arrange for a replacement lower control unit to be dispatched to you.
Error code: E07
Error code: E07
1. If the safety lock cannot be activated through the normal operation (where the safety lock contacts the lock core via a plastic component), it is necessary to disassemble the instrument panel and allow the safety lock to directly contact the lock core, as shown in Figure 1.
2. If normal functionality is restored at this point, it indicates an issue with the safety lock (inability to sense the lock core through the plastic component), and the safety lock needs to be replaced. If normal functionality is not restored, the problem lies with the lock core, and the mainboard of the upper instrument panel needs to be replaced.
Error code: E08
Error code: E08
1. Check whether the communication cable terminals between the upper instrument panel mainboard and the lower instrument panel mainboard are properly connected. Re-plug the communication cable to ensure a secure connection.
2. If step 1 fails to resolve the issue, it indicates damage to the lower control unit. Please contact us to explain the situation, and we will arrange for a replacement mainboard to be dispatched to you.
