1. When the treadmill incline support is at its highest setting, a slight feeling of jerkiness may occur during slow walking. This is normal (ignore this if the treadmill does not have an incline support).
 2. If the treadmill experiences jerkiness and the running belt cannot move under load during slow walking when the incline support is not raised, the following may be the cause. Please check:
 2.1 The load may exceed the treadmill's maximum load capacity.
2.2 The running belt may be too loose, causing slippage during operation. Adjust the belt appropriately according to the operation video.
2.3 Jerkiness may also be due to excessive lubricant on the back of the running belt (you need to check if lubricant has been added). If too much lubricant has been added, with the product in standby mode, lift the running belt from the side and wipe the running board or the back of the running belt with a cotton cloth.
2.4 During peak electricity usage times, low household power voltage may cause the treadmill to be unable to move under load, resulting in jerkiness. Please run the product at different times to observe whether the jerkiness or inability to move under load persists.
If you still experience significant lag or slow performance after checking the above scenarios, please contact the relevant after-sales customer service representative for your order.

1. Please check if you have just added lubricant. If so, please do not add lubricant again. Use a lint-free cloth to absorb some lubricant from both sides of the running belt edge and then try again to see if the problem is resolved.
2. If you have not added lubricant, please adjust the running belt to the appropriate tension according to the instruction manual.

First: Please check if the safety lock is in the correct position.

Second: Check if the power indicator light is on. If it is not on:
1. Check if the power cord is damaged. Replace it with a different type of power cord and power on the treadmill to see if it starts. This will rule out a power cord problem.
2. If replacing the power cord does not solve the problem, check if the switch is turned to the "-" position and observe if the indicator light on the switch is on. If the switch is still not on, replace the switch.

Third: If the power indicator light is on:
1. Disassemble the machine and check if the indicator light on the lower control is on. If it is not on, the cable from the switch to the lower control is faulty. Unplug and replug it to resolve the issue. If unplugging and replugging does not work, the lower control needs to be replaced. If it is on, the communication line from the lower control to the main board is faulty. Check if the terminals from the lower control to the lower instrument panel are properly connected. If the terminals are properly connected, the lower instrument panel main board is faulty and needs to be replaced.
2. If the above methods are ineffective, please contact the customer service of the platform corresponding to your order.

1.1 First, check if the power supply is plugged in properly and if the power switch indicator light is on. Rule out power supply or wiring faults.
1.2 Check each terminal connector of the electronic watch to ensure they are properly connected. Check for misaligned pins, missing contacts, or broken wires. If any faults are found, correct them.
1.3 Check if the indicator light on the controller is on. If it's not on, check the cable connecting the switch to the lower control for looseness. Rule out controller faults.
1.4 If the above solutions do not resolve the issue, please contact customer service on the platform corresponding to your order.

The content cannot be fully displayed because the LED beads on the motherboard are damaged. Please contact the customer service of the platform corresponding to the order for assistance.

To protect the dashboard's appearance, a protective film is applied to the dashboard at the factory. If you think scratches on the film affect its appearance, you can simply peel it off.

First, the treadmill comes with lubricating oil pre-filled at the factory; no additional oil is needed for first-time use.

Second, add no more than 10ml each time, and run the treadmill for a while after adding the oil.

Third, if the treadmill is leaking oil:
1. Check if the oil drip cap is aligned with the oil guide tube. If so, adjust the cap.
2. Check the oil guide tube for blockages causing oil overflow. Clear any obstructions.
3. Run the treadmill for a while after adding lubricating oil to allow it to spread and prevent buildup.
4. Do not lay the treadmill on its side to avoid oil leakage.

Fourth, if there are oil stains on the treadmill:
1. For treadmills with drip nozzles, add lubricating oil/silicone oil to the drip nozzles. For treadmills without drip nozzles, add silicone oil to the center of the running belt. If oil stains appear on the running belt, [further instructions may be needed]. If the problem occurred after adding lubricating oil, it's likely due to excessive lubricating oil overflowing during operation. If not, check if the treadmill has been running unloaded for extended periods. When unloaded, friction between the running belt and the running board is low, preventing even lubricating oil distribution. Prolonged use can cause excess silicone oil to accumulate at the edges or bottom of the running board, which may then evaporate or seep out when heated. Normal exercise is fine.
2. Check if the treadmill is being placed on its side. Side-lying the treadmill can cause lubricating oil leakage, so please do not place it on its side. Fifth, how to determine if the treadmill needs lubrication: Touch the inside of the running belt (the surface where the belt contacts the running board) with your hand, then touch the finger you just touched with your other hand. If it feels moist, lubricating oil is not needed.

1. If the running belt is centered when unloaded but shifts when loaded, the customer should check if the product is level or the customer's posture. This is not a problem with the treadmill itself.
2. If the running belt still shifts when unloaded, please contact the customer service of the platform corresponding to your order to obtain a video tutorial on adjusting the running belt.

1. When running or walking slowly, the motor and rollers, along with other related components, will produce uniform noise during rapid operation. This noise is normal.

2. If a "clicking" sound is heard upon first unpacking or after a long period of inactivity, this noise is caused by the running belt hardening due to prolonged inactivity. This noise will automatically disappear within 1 hour of no-load operation.

3. If noticeable abnormal noise occurs during running or walking slowly:
3.1 Before running or walking slowly, ensure that the foot pads around the treadmill and the movable support pads on both sides of the running board are in contact with the ground. Also, ensure the quick-release mechanism of the upright is securely installed. Eliminate any structural issues causing the noise.
3.2 With the treadmill in standby mode, observe the area around the running belt and check for any foreign objects interfering with the running belt when the motor cover is removed.

4. If the above three points cannot resolve the issue, please take a video of the area causing the abnormal noise and send it to the relevant platform customer service.

1. U182 is a software version number. It's normal for this code to be briefly displayed during startup. Users can wait for it to automatically enter the user interface. If the treadmill is running normally, no further action is needed.
2. If the treadmill displays U182 and then fails to work properly or remains stuck on this screen, there may be a problem. Customers are advised to provide detailed information or a video to the relevant platform's order customer service.

Please navigate to the page: Error Code Guide